Making a claim
When something goes wrong at your property, our team does the heavy lifting. We lodge the claim and advocate with the insurer so you can get the building back into service.
1. Make the site safe, then call us
Call us on 1300 080 323 or email info@stonewellinsurance.com.au. For urgent situations (injury, fire, major water damage), make the area safe and call emergency services first. Arrange emergency make-safe works to prevent further damage, and keep the invoices.
2. Have these handy
- Your policy or insured name, and the property address
- What happened, with the date and time
- Photos or video of the damage before anything is cleaned up
- Details of any tenants, contractors or third parties involved
- Any quotes, invoices, reports or make-safe costs already incurred
3. We lodge and advocate
We submit the claim to your insurer, brief the loss adjuster, keep you updated and push for a fair, prompt outcome. If a claim is disputed, having us in your corner is exactly when it pays off.
Any advice on this website is general advice only and does not take into account your objectives, financial situation or needs. Before acting on it, consider whether it is appropriate for you and read the relevant Product Disclosure Statement (PDS).